Privacy Policy
Last updated: 1 November 2026
This policy explains what personal data BIZENIUS collects through this website, why, and the rights you have over it. It applies to visitors, enquirers, newsletter subscribers and programme participants. The data controller is BIZENIUS Business Solutions - FZCO, Dubai, United Arab Emirates. We handle personal data in line with the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021) and, for individuals in the relevant regions, the EU/UK GDPR and comparable laws.
What we collect
Enquiry and download forms collect the details you enter (name, company, job title, country, work email, phone, message), plus the page you were on and your language preference. Programme registration forms collect the details of the registering organisation, its invoice contact and its delegates, which we use only to register the delegates, deliver the programme, issue certificates and keep our records. Server logs and our security tooling process IP addresses. Site-usage analytics are collected via Google Analytics 4 with IP anonymisation — in the EU/EEA, the UK and Switzerland only after your cookie consent; elsewhere on the basis of a displayed notice, and you can switch analytics off at any time via "Cookie settings" in the footer. On the basis of our legitimate interest in understanding how the site is used, we also keep a first-party visit log: the pages you view, your approximate location (country and city level), your language, the referring site and the registered network operator of your connection. This log is processed by us alone, is never sold or shared with third parties, and is deleted after 90 days.
Why we process it (legal bases)
We respond to your enquiries and handle registrations (legitimate interest / contract); keep registered participants and their organisations informed about current and future sessions, with an opt-out in every message (legitimate interest); send newsletters to other subscribers only where they have opted in (consent); analyse site usage after cookie consent where consent is required and on the basis of legitimate interest with a displayed notice elsewhere, and identify visiting companies — not individuals — for B2B follow-up (legitimate interest).
Where it goes
Enquiries and registrations are stored in our own EU-hosted database and handled by our team. We do not sell, rent or share personal data with third parties. The providers that host our website and deliver our email and messages process it only on our instructions, as our service providers, and may not use it for any purpose of their own. Chat transcripts are retained for 90 days, then deleted.
Course and engagement feedback
After a training course or advisory engagement we may invite participants to complete a short feedback form. Ratings and comments go only to the BIZENIUS team: they are stored in the same EU-hosted database, used to review and improve our programmes, and kept as internal business records. Providing your contact details on the form is entirely up to you. Where you have given permission — or as set out in our Terms & Conditions — we may quote feedback comments as testimonials, attributed at most by first name, last initial and programme; write to privacy@bizenius.com at any time to withdraw a testimonial. Live quiz participation (display name, answers, scores) is likewise an internal record used for session engagement; where you request your results by email, the address you enter is used once for that delivery.
If a colleague recommended you
Participants may share the name, work email and organisation of a colleague they believe would benefit from our programmes. If we received your details this way, we will tell you who recommended you in our first message, use your details only to make that introduction, and stop contacting you immediately on request — write to privacy@bizenius.com or use any unsubscribe link.
How long we keep it
Enquiry data is kept for as long as needed to handle your request and for a reasonable business-relationship period thereafter. Newsletter data is kept until you unsubscribe.
Your rights
You may request access, correction, deletion, restriction or portability of your data, and object to processing, at any time — write to privacy@bizenius.com. You may complain to your local supervisory authority.
Contact
BIZENIUS Business Solutions - FZCO — privacy@bizenius.com. Regional office addresses are listed on the Contact page.