Retail & Corporate Banking
The businesses that face the client — retail, SME and corporate banking, payments and the digital channels reshaping all three. Programmes for the managers who own revenue, service and the risk that comes with both.
42 programmes
Request the 2027 training calendar →Run any of these in-house →
Need it done, not just learnt?
Conduct & Consumer Protection Advisory →Frequently asked
Which retail and corporate banking programme should we start with?
For retail managers, start with Retail Banking Masterclass, which covers distribution, marketing and productivity strategies for growing revenue while cutting cost. SME teams should choose Advanced SME Banking Masterclass. For specific client businesses, choose Wealth Management & Private Banking, Real Estate & Mortgage Finance, or Open Banking & Open Finance: Products and Partnerships for digital, product and partnership teams.
What does retail and corporate banking training cover, and who is it for?
It covers the businesses that face the client: retail, SME and corporate banking, private banking and mortgage lending, payments, and the digital channels and open finance partnerships reshaping all of them, together with conduct and consumer protection. It is for heads of retail, SME and corporate banking, branch and product managers, and relationship managers. Programmes are practitioner-led, delivered in English and French, in the classroom, live virtual or in-house.
Do your retail banking programmes cover conduct risk and consumer protection?
Yes. Consumer Protection & Conduct Risk covers product governance, fair treatment of customers, sales incentives and complaints handling, tested against the G20/OECD High-Level Principles on Financial Consumer Protection, updated in 2022. It is for compliance, product, retail banking and audit teams. Conduct and consumer protection is also offered as an advisory mandate, listed on this page.
Not sure which programme fits?
Tell us the capability gap — a course advisor replies within one business day with a recommendation, not a brochure blast.