Contract Administration & Claims Management
Claims are not events — they are accumulations — and the party with the better records almost always wins.
Format
Classroom · Virtual
Upcoming sessions
Pick a session to applyADMISSIONS OPENThe programme
Most contract value is won or lost between signature and close-out, in the unglamorous work of administration: notices served on time, variations priced before the work is done, records kept as if the dispute were certain. This programme trains that work — the administration system for obligations, notices and correspondence; variation and change control that protects both scope and relationship; delay and disruption understood well enough to prove or defend; and claims themselves: prepared with evidence and causation, quantified credibly, negotiated before they harden into disputes. FIDIC forms provide the working example alongside bespoke contracts.
What you will do
Who attends
Contract administrators and managers; project managers and engineers; quantity surveyors and commercial teams; employers’ and contractors’ representatives.
Programme agenda
Built for the decisions no textbook prepares you for
I.The administration system
- The obligations register: who owes what, by when, evidenced how
- Notices: the time bars that extinguish rights
- Records: the daily discipline that decides disputes years later
II.Change and delay
- Variations: instruction, pricing, authorisation — in that order
- Delay analysis: methods, honesty and concurrent delay
- Disruption: the hardest claim, built from productivity records
III.Claims and resolution
- The claim file: narrative, causation, quantum — credible throughout
- FIDIC claims machinery and the engineer’s determinations
- Negotiation, adjudication, arbitration: escalating deliberately
Frequently asked
Does the course use FIDIC contracts?
Yes — FIDIC forms provide the working example throughout, including the FIDIC claims machinery and the engineer’s determinations, alongside bespoke contracts. The programme is professional training in contract administration, not legal advice on specific disputes.
What does the programme teach about claims?
That claims are accumulations, not events — and that the party with the better records almost always wins. It trains the claim file built on narrative, causation and quantum, delay analysis including concurrent delay, disruption claims built from productivity records, and negotiation before positions harden into disputes.
Who should attend the contract administration course?
Contract administrators and managers, project managers and engineers, quantity surveyors and commercial teams, and employers’ and contractors’ representatives — both sides of the contract benefit from the same disciplines of notices, variations and records.
Can it be delivered in-house for a project team?
Yes — in-house editions are available and can be tailored to the contract forms your projects actually use. BIZENIUS delivers in English and French; sessions run on a rolling calendar with dates confirmed on request, and fees are quoted on enquiry.
Who teaches this
Practitioners, not presenters.
Led by practitioners who have run operations, projects and transformation programmes at enterprise scale, including former and serving chief operating officers and heads of programme delivery, and who advise on operating models between cohorts. They teach execution as they have practised it: cadence, cost and the front line.
What the bench brings
- Contracting, claims and commercial negotiation
- Supplier due diligence and third-party risk
- Sourcing decisions the institution lives with
- Project delivery and programme governance
- Large programme and portfolio management
- Business analysis, requirements and process design
Where they have practised
Current and former practitioners — people who hold the seat today alongside those who have held it.
Sectors: Technology & fintech · Banking & financial services · Oil & gas · Manufacturing & industry
Regions: Africa · the Middle East · Europe · Asia · the Americas
How they teach
- Case studies of real programmes and operating models
- Scenario exercises and group problem-solving
- Role plays of steering and stakeholder sessions
- Templates, tools and knowledge checks
- A personal action plan
Cohorts are kept small so every exercise is worked on the participants’ own situations — in person or live virtual.
The faculty profile for your cohort is sent with the full agenda and the next dates when you enquire.Request brochure →
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In their words
Knowledge transfer, emphasised throughout
“We worked with BIZENIUS for our Fresh Graduates Programme — they are simply amazing. Knowledge transfer and practical learning were emphasised throughout.”
Kuwait Investment Authority
Teams from these institutions train with BIZENIUS
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Take the brochure with you.
One request — the full agenda, the faculty and the next cohort dates, sent personally by the admissions team.